Frequently asked Questions

1. What kind of payment do you accept?
2. Does USPCA.com charge sales tax?
3. Can I place an order for an item that is temporarily out of stock?
4. What if I'm having difficulties placing an online order?
5. What if my order is damaged, incorrect, or incomplete?
6. What is the difference between member and non-member pricing?

1. What kind of payment do you accept?
USPCA.com accepts Visa, Mastercard, Discover, and American Express. At this time, we are unable to process online orders with check payments. Please refer to our Secure Ordering Policy for information on secure credit card transactions.

2. Does USPCA.com charge sales tax?
Sales tax is charged only on orders shipped to addresses in New Mexico. State law requires a sales tax on the full amount of the order.

3. Can I place an order for an item that is temporarily out of stock?
We currently do not have a backorder system in place at USPCA.com.

4. What if I'm having problems placing an online order?
We apologize that you are experiencing difficulty ordering. To help resolve this problem, please Contact Us. Please be sure to include any error messages you may be experiencing.

5. What if my shipment is damaged, incorrect, or incomplete?
USPCA.com is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please email us. You may also call us toll-free at (800) 995-2138. Our customer service hours are Monday-Friday 8 a.m. - 5 p.m. MST.

6. What is the difference between member and non-member pricing?
In order to receive member pricing, you must enter your USPCA membership number. Although the price for our products is extremely competitive, to receive the best Member pricing, all you need to do is join by calling us toll-free at (800) 995-2138, ext. 124.

What do I do if I get an error message?
If you are receiving an error message as you are trying to check out, please read the error message to see whether or not you have succeeded in purchasing the item. If you are unable to resolve the problem, please contact us via email. To allow us to help you more quickly, please include the type of browser and operating system you are using and the error message that you received.

You may also call us toll-free at (800) 995-2138. Our Member and Guest Assistance hours are Monday-Friday 8 a.m. - 5 p.m. MST.

Our pledge to you, our customer
USPCA.com respects your privacy. Our Internet site is meant to be a service to you. In order to provide you with the best products, timely information and quality customer service, we record a variety of information from your visit to our site. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Your personal information: what we collect and how we use it
When you purchase products from USPCA.com, we collect your name, address, telephone number, e-mail address and credit card information. First, we use this information to fulfill your order and to communicate with you about your order. In fulfilling your order, we only share your personal information with outside parties to the extent necessary to fulfill your order.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access to or making corrections to your information.

Links to/from Other Sites
To enhance your shopping experience, the USPCA.com site may have links to other sites on the Internet that are owned by third party vendors and other third parties (external sites), or you may come to USPCA.com from a link from an external xite. These other web sites will have their own rules on privacy that you should review. USPCA.com is not responsible for the privacy policies of external sites.

Cookies
USPCA.com uses a feature of your Internet Web browser called a cookie to assign an identification code to your computer. Cookies are files that your Web browser places on your computer's hard drive. We only use cookies to keep track of items you put into your shopping cart, to tell us whether you have visited USPCA.com previously, and to help us determine whether you came to USPCA.com from a particular Internet link or banner advertisement. We do not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you. Cookies do not provide us with access to any credit card information.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

USPCA.com complies with BBBOnLine® Privacy standards
We also participate in the Council of Better Business Bureaus' BBBOnLine Privacy Program, and comply with all the BBBOnLine Privacy standards. Further information about this program is available at BBBOnLine.

How do I return a package?

OUR GUARANTEE: USPCA.com conditionally guarantees all culinary products against defects in workmanship or manufacturing. If there is a defect in a product you purchase, you can repack the product in the original packaging materials used to ship it to you, and include a letter detailing the reason for return. We will replace the item usually within 5 - 7 business days after receiving the returned product.

How do I exchange an item?

USPCA.com cannot process exchanges. Because of the nature of our products, all sales are final unless there is a defect in the workmanship or manufacture of the product.

What do I do if my order is incomplete, incorrect or damaged?

USPCA.com is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please contact us via email or call us toll-free at (800) 995-2138. Our customer service hours are Monday-Friday 8 a.m. - 5 p.m. MST.

Please contact the USPCA to track an order that has not been received in a timely manner.